Privacy Policy

Last updated: January 2026

1. Introduction

Shadow Funeral Groceries ("Shadow", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains what information we collect, why we collect it, and how we look after it.

2. Information We Collect

When you sign up for a membership plan, contact us, or use this website, we may collect:

• Your name, ID number, date of birth, and contact details (phone number, email, address).
• Details of dependants and beneficiaries registered on your plan.
• Payment and contribution history related to your membership.
• Messages you send us via our contact form, email, phone, or WhatsApp.
• Basic technical information such as browser type, when you visit our website.

3. How We Use Your Information

We use your personal information to:

• Register and administer your membership plan.
• Process claims and deliver the grocery benefit to your household.
• Communicate with you about your membership, contributions, and claims.
• Respond to enquiries submitted through our contact form, phone, or WhatsApp.
• Meet our legal and regulatory obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who assist us with administration, payment processing, or grocery fulfilment, and only to the extent necessary for them to perform those services. We may also disclose information where required by law or to protect our legal rights.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. Access to member information is limited to staff who need it to administer your plan.

6. Data Retention

We retain your personal information for as long as your membership is active, and for a reasonable period afterwards to meet legal, accounting, or claims-related requirements.

7. Your Rights

Under POPIA, you have the right to request access to the personal information we hold about you, to ask us to correct or delete inaccurate information, and to object to certain uses of your information. To exercise any of these rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@shadowfuneralgroceries.co.za or call/WhatsApp 072 068 1780.